At Doctorineed.com, we do our best to ensure that our customers are immensely satisfied with our products. And we are happy to offer a complete refund in the following circumstances.

• (a) You received a defective/damaged item(s).
• (b) Delivered item(s) doesn’t match your order.
• (c) The ordered item(s) is/are lost or damaged during transit.
• 16.2. Following circumstances do not qualify for Return or Refund.
• (a) Any wrong ordering of product doesn’t qualify for Return or refund.
• (b) Return or refund requests arising due to change in prescription do not qualify for Return.
• (c) All products to be returned should always be in their original manufacturer’s packaging i.e. with original tags, labels, bar-code and invoice.
• (d) Used,Opened or Partially consumed products do not qualify for Return, only completely intact products can be returned.
• (e) Return product should have the same batch number as mentioned on the invoice.
• (f) Non delivery of product reported after 48 hours of delivery confirmation text message on registered mobile number.
• 16.3. How to Request a Refund:
• To request a refund, simply email us your order details, including the reason why you’re requesting a refund at orders@doctorineed.com.
• 16.4. Please Note: Mode of refund may vary from case to case. If the mode of refund is by Credit/Debit Card or Net Banking, allow 7 to 14 working days for the credit to appear in your account. If the mode of refund is by Wallet, credit should be available within 7 to 10 working days.